Support Center

my UpTime can connect to your standing desk via Bluetooth to automatically raise and lower it based on your standing/sitting schedule. This guide will walk you through the process of setting up and configuring the Bluetooth connection between my UpTime and your standing desk.

• Automatic desk control - Raise and lower your desk automatically when switching between standing and sitting periods
• Preset positions - Use your desk's preset positions for consistent height settings
• Multi-manufacturer support - Works with various standing desk brands
• Connection testing - Built-in tools to verify and troubleshoot your connection

Before you begin, ensure you have:

1. A Bluetooth-enabled standing desk - Your desk must have Bluetooth connectivity (often through an adapter or built-in module)
2. Bluetooth enabled on your computer - Windows or macOS (not yet available) with Bluetooth turned on
3. my UpTime app installed - Latest version of my UpTime running on your device
4. Desk's Bluetooth adapter powered on - Some desks require the Bluetooth adapter to be activated separately

Step 1: Open Settings

1. Launch the my UpTime app
2. Click on the Settings button in the app
3. You'll see three tabs: Mode, General, and Bluetooth

Step 2: Navigate to Bluetooth Settings

1. Click on the Bluetooth tab
2. You'll see the "Connect to bluetooth device" toggle switch at the top
3. Toggle "Connect to bluetooth device" to ON (blue)

Once enabled, additional configuration options will appear.

Desk Manufacturer Selection

1. Select your Bluetooth Provider from the dropdown menu
   • This ensures my UpTime uses the correct communication protocol for your desk
   • If your provider isn't listed, try "UPLIFT" as many desks use similar protocols
   • The app will automatically load the appropriate Bluetooth service IDs and command presets

Bluetooth Device ID

The Desk Bluetooth Device ID is a unique identifier for your desk's Bluetooth adapter, typically in the format: XX:XX:XX:XX:XX:XX

Preset Configuration

my UpTime uses your desk's preset positions to ensure consistent heights:

1. Standing Preset - Select which preset (1-4) corresponds to your preferred standing height
   • Default is Preset 2
2. Sitting Preset - Select which preset (1-4) corresponds to your preferred sitting height
   • Default is Preset 1

Option 1: Use the Scan Feature (Recommended)

1. Ensure your desk's Bluetooth adapter is powered on
2. Click the "Bluetooth Icon" button to the right of the desk Bluetooth ID field
3. Wait for the scan to complete (up to 10 seconds)
4. Look for your device in the list. Your desk will typically show up with a name like "Desk Controller", "UPLIFT Desk", or your manufacturer's name.
5. Select your device to populate the "Desk Bluetooth ID" field
6. If no devices found Restart Bluetooth. Toggle your computer's Bluetooth off and on. Repeat the scan.

Option 2: Check Your Hardware device

1. Examine the bluetooth controller on your desk device
2. Look for the printed MAC address in the format of XX:XX:XX:XX:XX:XX
3. Manually enter the address into the "Desk Bluetooth ID" field.

Once you've entered your Desk Bluetooth ID:

Initial Connection Test

1. On the BLE Test Page, click "Connect"
2. Watch the log window for connection status: "Connected successfully" indicates a good connection.

Testing Desk Control

After successful connection:

1. Test Raise Function: Click the "Raise" button. Your desk should move to the standing preset.
2. Test Lower Function: Click the "Lower" button. Your desk should move to the sitting preset.

Common Issues and Solutions

"Device not found" during scan

• Check power: Ensure your desk's Bluetooth adapter is powered on.
• Check distance: Move closer to your desk (within 10 feet/3 meters).
• Restart Bluetooth: Toggle your computer's Bluetooth off and on.

"Connection failed" error

• Verify the device ID: Ensure you've entered the correct Bluetooth ID.
• Power cycle: Turn your desk off and on, then retry.

Desk doesn't respond to commands

• Check manufacturer selection: Ensure you've selected the correct manufacturer.
• Verify presets: Confirm your desk's presets are programmed.

my UpTime supports various standing desk manufacturers. The app automatically configures the correct Bluetooth protocols for each. If your manufacturer isn't listed, try selecting "UPLIFT" as many desks use similar protocols.

If you need additional assistance after following this guide:

1. Go to the BLE Test Page and use the Copy button to save the log information.
2. Include your desk manufacturer, model, and the log output from your connection attempt.
3. Email your log and desk information to [email protected]